For the past eight months, I have unexpectedly had to pay for nursing home care for my mother. I am trying to apply for Medicaid to help with the cost of her care, but she owns a small asset that will prevent her from being approved. I reached out to this firm after searching online for elder care attorneys in my area. They seemed folksy and down to earth on their YouTube channel. On their website, you can schedule a free ten-minute consultation by phone. I did that. The time for the call came and went; there was no call. I reached out via email, but got no response. I called the office, and a gentleman answered the phone. I explained that I had scheduled a call but no one had called me. He said, "Oh, was that Monday?" No apology. He said he was not an attorney but could help me. I explained my situation and was abruptly told that I should have contacted them before we had gone through her money paying for her care. He said they really couldn’t help me and her assets weren’t worth much of anything. I asked a couple of questions that were met with hurried answers. It was obvious he was ready to be off the phone and done with me. I have never been through this situation before, so I certainly didn’t make all the right decisions. Nonetheless, I am trying to do the best I can at this point for my mother, and it is incredibly stressful. There was not a bit of kindness or compassion expressed during that phone conversation. I understand there are limited options at this point, but there was not even any basic pleasantry that you would expect from a business call. I work in healthcare and interact with sick and hurting people every day. I would never dream of saying, "Well, you shouldn’t have made all those bad lifestyle choices, and you wouldn’t have stage 4 cancer now." Basic kindness is a powerful thing. The attorneys at this firm may be amazing, but I can’t speak to that. I can say, however, that their intake person does them a great disservice. **Edit** Since the original review, I did have a phone consultation with Doug. He was very kind and answered my pressing questions. If I have the need for legal care moving forward, I feel confident in seeking his services. The follow up to my initial review was gracious and professional. If this is an indication of their services, I believe they are a class act. Thank you Doug. Read Less

When my husband and I finally made the decision to "get our affairs in order" we reached out to Doug and Cindy for guidance. They held our hands during the process as we sorted out what we wanted and how we wanted it to happen. They prepared the documents that assured us our plans would be implemented. I would (and have) highly recommend this team and their staff for any assistance in estate planning. We can now get a good nights sleep knowing our "affairs" are finally in order. Read Less

I appreciate their professionalism. They explained why the process for getting my father approved for Medicaid would take a bit of research and time by me, but that having ALL his paperwork in order would ultimately shine in our favor. I spoke with Doug and Matthew quite often and commend them for their frank and honest assessments of our casefile. Read Less

Doug and Cindy Jones and Freddie were instrumental in helping my Mom obtain community services through Medicaid. Without their knowledge and assistance, we would not have been able to access Medicaid services and keep my Mom home. I would highly recommend you securing their services BEFORE applying for Medicaid or for getting any affairs in order! Read Less